Shipping Policy
Here's how orders are processed, packaged, and delivered — including dispatch times, tracking, and what to expect once your order ships.
Last updated: July 2026Last updated: July 2026
Processing & Dispatch
Order processing time
Orders placed before our daily cutoff ship the same business day. Orders placed after the cutoff, or on weekends and holidays, are processed the next business day.
Packaging
All orders are packed discreetly and securely to protect vial integrity during transit. Temperature-sensitive items are packed accordingly when required.
Order confirmation
You'll receive an email confirmation as soon as your order is placed, followed by a shipping confirmation with tracking information once it dispatches.
Delivery & Tracking
Shipping carriers
We ship domestic orders using major national carriers, with tracking provided on every order.
Estimated delivery times
Standard shipping typically arrives within 2–5 business days after dispatch. Expedited options are available at checkout for faster delivery.
Free shipping threshold
Orders over $150 qualify for free standard shipping. Orders below this threshold are charged the shipping rate calculated at checkout.
Tracking your order
Once your order ships, you'll receive a tracking number by email. You can also view order status and tracking from your account dashboard if you checked out with an account.
International Orders
Where we ship
Shipping availability by country or region is shown automatically at checkout based on your delivery address.
Customs & import duties
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total.
Delays & Issues
Carrier delays
Delivery estimates are provided by our shipping carriers and are not guaranteed. H&H Labs is not responsible for delays caused by the carrier, customs processing, weather, or other circumstances outside our control.
Lost or damaged packages
If your package arrives damaged or does not arrive at all, contact us within 7 days of the expected delivery date so we can file a claim with the carrier and make it right.
Incorrect shipping address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect address provided by the customer, though we're happy to help redirect a package where the carrier allows it.
Questions about a specific order? Reach out through our Contact page and include your order number so we can look into it right away.